Managing The Unexpected Assuring High Performance In An Age Of Complexity Jossey Bass

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Managing the Unexpected

"Of all the people Tom and I quoted in In Search of Excellence Karl Weick was hands down the most influential. As a researcher and thought leader on matters organizational and strategic, Karl gets an eleven on my scale of one to ten. Now Weick and Sutcliffe have written on a subject they have been researching for a very long time: excellence in responding to crisis in organizational settings that are inherently complex and dangerous. The differences they find between these organizations and the ones that, well, kill people have much to teach us all, even those of us operating in less dangerous settings. I loved this book, even the footnotes." --Bob Waterman, coauthor, In Search of Excellence "The cost of unpleasant surprises in business is escalating. Missed earnings or late and unsafe products or services, for example, can result in disastrous consequences for a company and its management . . . . Weick and Sutcliffe offer five sound organizational principles for building a company that delivers what it promises. This is an exceptionally well written and practical book that can ensure your company's future." --Michael Beer, Cahners-Rabb Professor of Business Administration, Harvard Business School "For anyone who wants a better understanding of how organizations and leaders can cope with and master ambiguity, uncertainty, and change, this is the first and best book to go to." --Warren Bennis, University Professor and Distinguished Professor of Business Administration, University of Southern California Marshall School of Business, and coauthor, Geeks and Geezers "Breaks important new ground in organization theory and provides extremely relevant insights for leaders who want to create high performance cultures that are also truly adaptable and resilient. Written in a captivating style, filled with evocative examples and pragmatic guidelines, this book should be mandatory reading for both theorist and practitioner alike." --John Seely Brown, former director Xerox Palo Alto Research Center and coauthor, The Social Life of Information, HBSP 2000 "A must read for managers and others in organizations with low tolerance for error. Weick and Sutcliffe's book is filled with recipes for success." --Karlene H. Roberts, professor, Walter A. Haas School of Business, University of California, Berkeley
Managing the Unexpected

Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance. "Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat. Explore the many different kinds of unexpected events that your organization may face Consider updated case studies and research Discuss how highly reliable organizations are able to maintain control during unexpected events Discover tactics that may bolster your organization's ability to face the unexpected with confidence Managing the Unexpected, Third Edition offers updated, valuable content to professionals who want to strengthen the preparedness of their organizations—and confidently face unexpected challenges.
The Wiley Blackwell Handbook of Mindfulness

The Wiley Blackwell Handbook of Mindfulness brings together the latest multi-disciplinary research on mindfulness from a group of international scholars: Examines the origins and key theories of the two dominant Western approaches to mindfulness Compares, contrasts, and integrates insights from the social psychological and Eastern-derived perspectives Discusses the implications for mindfulness across a range of fields, including consciousness and cognition, education, creativity, leadership and organizational behavior, law, medical practice and therapy, well-being, and sports 2 Volumes