It Based Management Challenges And Solutions
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IT-Based Management: Challenges and Solutions
The main scope of this book is to show how IT has created a mandate to management to develop new business models and frameworks based on the important role of IT. The chapters within IT-Based Management: Challenges and Solutions tackle the role and impact of IT on strategy and resulting new models to be used in this context. In addition, the book proposes new models based on the pervasive role IT exercises in the current business arena.
Information Technology-enabled Global Customer Service
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
The Knowledge Medium
This timely new publication examines the notion of computer as medium and what such an idea might mean for education. The Knowledge Medium: Designing Effective Computer-Based Educational Learning Environments suggests that the understanding of computers as a medium may be a key to re-envisioning educational technology. Because the subject is interdisciplinary, combining science with the humanities, the theoretical discussion draws from a broad range of disciplines: psychology, educational theory, film criticism, and computer science.