Siebel Crm Tutorial Pdf
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A Guide To Implmntng Siebelcrm
Salient Features:· Explanation of the concept and frameworks of CRM systems· Comprehensive discussion on the main components of Siebel application modules, operating environment and tools· Coverage of the entire project cycle from the pre-requisites and methodology of eight-phased implementation to post-implementation support issues· Coverage of the issues like Balance Scorecard (BSC) of Siebel implementation, aspects of an intelligent customer-centric enterprise, privacy and security, and future prospects
Oracle Siebel CRM 8 Developer's Handbook
Author: Alexander Hansal
language: en
Publisher: Packt Publishing Ltd
Release Date: 2011-04-26
A practical book and eBook for configuring, automating, and extending Siebel CRM applications.