Self Service Kiosk
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E-Service: New Directions in Theory and Practice
The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.
Buccaneers of the Caribbean
During the seventeenth century, sea raiders known as buccaneers controlled the Caribbean. Buccaneers were not pirates but privateers, licensed to attack the Spanish by the governments of England, France, and Holland. Jon Latimer charts the exploits of these men who followed few rules as they forged new empires. Lacking effective naval power, the English, French, and Dutch developed privateering as the means of protecting their young New World colonies. They developed a form of semi-legal private warfare, often carried out regardless of political developments on the other side of the Atlantic, but usually with tacit approval from London, Paris, and Amsterdam. Drawing on letters, diaries, and memoirs of such figures as William Dampier, Sieur Raveneau de Lussan, Alexander Oliver Exquemelin, and Basil Ringrose, Jon Latimer portrays a world of madcap adventurers, daredevil seafarers, and dangerous rogues. Piet Hein of the Dutch West India Company captured, off the coast of Cuba, the Spanish treasure fleet, laden with American silver, and funded the Dutch for eight months in their fight against Spain. The switch from tobacco to sugar transformed the Caribbean, and everyone scrambled for a quick profit in the slave trade. Oliver Cromwell’s ludicrous Western Design—a grand scheme to conquer Central America—fizzled spectacularly, while the surprising prosperity of Jamaica set England solidly on the road to empire. The infamous Henry Morgan conducted a dramatic raid through the tropical jungle of Panama that ended in the burning of Panama City. From the crash of gunfire to the billowing sail on the horizon, Latimer brilliantly evokes the dramatic age of the buccaneers.
Information and Communication Technologies in Tourism 2020
Gathering the outcomes of the 27th annual international eTourism conference ENTER2020, this book presents new research, innovative systems and industry case studies on the application of Information and Communication Technologies (ICT) in travel and tourism. It shares the latest findings discussed at the conference and highlights various topics within the field, including social media, destination marketing, recommender systems and decision-making, virtual and augmented reality, technology in tourism, and research on hotels and activities. Readers will find a wealth of state-of-the-art insights and ideas on how information and communication technologies can be applied in travel and tourism.