E Service New Directions In Theory And Practice

E-Service: New Directions in Theory and Practice

The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.

E-Service

Advances in Computers

Advances in Computers covers new developments in computer technology. Most chapters present an overview of a current subfield within computer science, with many citations and often include new developments in the field by the authors of the individual chapters. Topics include hardware, software, theoretical underpinnings of computing, and novel applications of computers. This current volume emphasizes the role of the internet, the world wide web and other aspects of a distributed computing environment. Open source development as well as computing for the handicapped are additional important topics. Key Features: - In-depth surveys and tutorials on new computer technology - Well-known authors are researchers in the field - Extensive bibliographies with most chapters - Important chapters on new technologies for software development: open source development and the technology needed to use the web for electronic commerce - In-depth surveys and tutorials on new computer technology - Well-known authors are researchers in the field - Extensive bibliographies with most chapters - Important chapters on new technologies for software development: open source development and the technology needed to use the web for electronic commerce