Perfect Phrases For Dealing With Difficult People Hundreds Of Ready To Use Phrases For Handling Conflict Confrontations And Challenging Personalities
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Perfect Phrases for Dealing with Difficult People
This book contains hundreds of handy phrases for dealing with difficult situations and people in the workplace.
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
Author: Susan Benjamin
language: en
Publisher: McGraw Hill Professional
Release Date: 2007-09-06
Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
Perfect Phrases for Communications (EBOOK BUNDLE)
Author: Lawrence Polsky
language: en
Publisher: McGraw-Hill Professional
Release Date: 2011-11-18
Turn any disagreement, conflict, and personality clash into productive dialog with Perfect Phrases for Communications Two eBooks in One! Conflict in the workplace is inevitable. But you don’t have to sit back and watch it spread into an uncontrollable fire. When you have the right words and phrases on hand, you can resolve any disagreement and get things back on track in no time—and Perfect Phrases for Communications provides everything you need at the touch of a button. This two-in-one eBook package contains: Perfect Phrases for Conflict Resolution Get access to hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above any workplace conflict and focus on solving the problem. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers Perfect Phrases for Dealing with Difficult People Whether you work for the proverbial “boss from hell,” manage an office packed with “personalities,” or juggle in a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including: Dealing with brutal bosses and confrontational coworkers Turning explosive situations into mutually rewarding ones Handling angry customers and demanding clients Motivating unproductive workers and irresponsible vendors