Measuring Learning And Development In Cross Cultural Competence

Critical Issues in Cross Cultural Management

This stimulating book surveys the research on the challenges and opportunities encountered when working within culturally and geographically diverse organizational settings. Expert contributors pose and address complex questions regarding cultural competence and leadership in today’s rich landscape of global organizations, multiple-leader teams, extensive coordination among locations, and ever-evolving virtual communication technologies. The ideas described here focus not only on building cultural skills to develop and sustain teams, but also on applying knowledge, building insight, evaluating performance, and training team members to be leaders. Among the book’s innovations: the Globally Intelligent Leadership framework, strategies for building multicultural collaborative leadership, military and peacemaking perspectives, and new approaches for assessing cross-cultural competencies. Included in the coverage: · Globally Intelligent Leadership: toward an integration of competencies. · Considerations and best practices for developing cultural competency models in applied work domains. · Cultural dilemmas and sociocultural encounters: an approach for understanding, assessing, and analyzing culture. · Conflict competence in a multicultural world. · Twenty countries in twenty years: modeling, assessing, and training generalizable cross-cultural skills. · Expecting the unexpected: cognitive and affective adaptation across cultures. Critical Issues in Cross Cultural Management will interest students, scholars, and practitioners in industrial organizational psychology, organizational behavior, work psychology, and applied psychology programs looking for a summary of up-to-date research and viewpoints on this increasingly salient topic.

Measuring Learning and Development in Cross-cultural Competence

"For deployed U.S. military personnel, cross-cultural skills are more important than ever before. Cross-cultural competence is critical to mission success, and specifically, because Soldiers can no longer predict where their next deployments may be, general cross-cultural competence (the ability to immediately adapt and assess in culturally unfamiliar environments to support mission success) is emerging as a critical competency. In the performance of this Phase II SBIR research and development effort, the research team conducted Cognitive Task Analysis methodologies with more than 400 Soldiers to create a developmental model of Army cross-cultural competence. This model describes the development of the knowledge, skills, aptitudes, and abilities that comprise cross-cultural competence in Army small unit leaders. Five unique, but interacting, factors of cross-cultural competence were identified through the research. The resultant model serves as a basis for an assessment methodology that includes self-report measures, situational judgment tests, and cultural vignettes. The model and metrics provided the foundation for the Cross-Cultural Assessment Tool (C-CAT), an online program that assesses an individual Soldier’s cross-cultural competence and provides mission-relevant competence ratings, descriptions of individual strengths/weaknesses and how these can impact mission performance, and suggestions for improvement."--Abstract.

Technical Report