Itil V3 Service Capability Soa
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Service offerings and agreements ITIL V3 intermediate capability handbook
Author: Alison Cartlidge
language: en
Publisher: The Stationery Office
Release Date: 2010-11-08
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
ITIL V3 Service Capability SOA Service Offerings and Agreements of IT Services Best Practices
Author: Ivanka;Malone Menken (Tim;Blokdijk, Gerard)
language: en
Publisher:
Release Date: 2009
Planning, protection and optimization ITIL V3 intermediate capability handbook
Author: George Kinnear
language: en
Publisher: The Stationery Office
Release Date: 2010-11-08
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.