Itil V3 Managers Bridge Complete Expert Certification Program
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Itil V3 Managers Bridge - Complete Expert Certification Program
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. The Art of Service's courses are delivered by authorized trainers who are highly experienced in their field. As an accredited Course Provider we have delivered accredited training for many years. Our pass rates are consistently above the average. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This book and online learning course gives candidates a fast track route to the new ITIL Version 3 Expert Certificate. The aim of the course is to highlight the new topics in ITIL version 3 and the main differences from earlier ITIL versions. Managers will gain a strong understanding of the enhancements to ITIL best practice bought about through the version 3 refresh. The ITIL v3 Managers Bridge exam provides a fast track to gaining the ITIL v3 Expert certification. In this course, you gain the knowledge necessary to take the ITIL v3 Managers Bridge exam.In addition, this course covers new ITIL v3 content and introduces the Service Lifecycle, which forms the core of ITIL v3, spanning the five core volumes that provide an end-to-end view of IT, and its integration with business strategy. It also provides an overview of the main differences on topics known from earlier ITIL versions. This course has exercises and assignments spread throughout the course to reinforce the knowledge gained, it uses an engaging, interactive and flexible online approach to position the student to successfully complete the ITIL v3 Managers Bridge. Learning Objectives: At the end of this course, the learner will gain competencies in: * Service Management as a practice * Service Lifecycle * Generic Concepts & Definitions, Key Principles & Model * Processes * Functions * Roles & Organisation * Technology & Architecture * Implementation Considerations * ITIL Qualification scheme * Complementary Industry Guidance As well as preparing participants for the exam. Pre-requisites: Candidates must hold the ITIL v1 or v2 Service Manager Certificate or have at least 12 credits from ITIL v1 or v2 Foundation and Practitioner certifications. Delivery: The program combines presentations supported by accredited trainer audio. There are also quizzes and exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the examination. The examination is a 90 minute 'closed book' exam consisting of 20 complex multiple choice questions. The pass mark is 16/20 (80%) This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service ITIL v3 Managers Bridge Book * Exercises ] Answers * Mock Exam questions
Service offerings and agreements ITIL V3 intermediate capability handbook
Author: Alison Cartlidge
language: en
Publisher: The Stationery Office
Release Date: 2010-11-08
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Planning, protection and optimization ITIL V3 intermediate capability handbook
Author: George Kinnear
language: en
Publisher: The Stationery Office
Release Date: 2010-11-08
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.