Developing And Evaluating Methods For User Satisfaction Measurement
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Developing and Evaluating Methods for User Satisfaction Measurement
Author: Bouchard, Lyne
language: en
Publisher: Québec : Faculté des sciences de l'administration de l'Université Laval, Direction de la recherche
Release Date: 1998
Customer Satisfaction Evaluation
Author: Evangelos Grigoroudis
language: en
Publisher: Springer Science & Business Media
Release Date: 2009-11-07
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
Digital Transformation and Innovative Services for Business and Learning
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