Customer Loyalty How To Earn It How To Keep It Cloth Edition
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Customer Loyalty
Studies show that customer satisfaction does not equate with continued sales--it is the "loyal" customer who resists the competitor's tempting offers. This pragmatic guide outlines a savvy, seven-step process for turning prospects into customers and customers into loyal advocates.
Customer Loyalty: How to Earn It, How to Keep It (Cloth Edition)
In today's competitive business climate, aiming for customer satisfaction is no longer enough. Many customers who are satisfied with a product or service will defect to buy a competitor's product without hesitation, forcing many businesses to spend more and more money to attract new customers. To maintain a dependable clientele and curtail the expense of wooing new customers, businesses must go beyond their usual concerns with customer satisfaction and take steps to ensure greater loyalty.
Bump to baby and beyond
When I was pregnant I found that there was a lot of different advice out there but I could not find a comprehensive guide that covered everything. This book is a complete guide to cover everything. It also has sections for you to record your journey and keep as a keepsake.