Cisco Unity Fundamentals
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Cisco Unity Fundamentals
A comprehensive introduction to deploying, configuring, and maintaining Cisco Unity Discover the various Cisco Unity integration and deployment solutions, as well as the environmental differences between PBX and IP telephony-based telephone systems Learn the pitfalls of existing systems integration and how to avoid downtime Maintain a Cisco unified messaging solution by using the book's examples, including setups, additions, message sourcing applications, and error reporting Perform the proper installation, upgrade, and back up of Cisco Unity systems Monitor performance and troubleshoot a Cisco Unity system using the proper tools and utilities that help you ensure high availability Choose the proper Cisco Unity networking features to deliver messages to other voice-messaging systems Cisco Unity is the official unified messaging solution for the Cisco Architecture for Voice, Video, and Integrated Data (AVVID) and complements the full range of Cisco IP-based voice solutions, including Cisco CallManager and Cisco Personal Assistant. Cisco Unity Fundamentals provides design and administration goals for migrating from PBX to Cisco IP Telephony, as well as working in a mixed PBX/Cisco IP Telephony environment. You will learn about the transition from the traditional model, with separate architectures for voice-mail and e-mail systems, to supporting unified messaging: e-mail, voice, and fax messages delivered to a single inbox. You will also discover common troubleshooting solutions, such as performance monitoring and the importance of data collection for predicting future system requirements. Cisco Unity Fundamentals begins by introducing the engineering aspects of Cisco Unity and then moves quickly into the hardware and software platforms. Part I focuses on the administration of Cisco Unity, describing the features, general setup, and global settings. Part II describes installation and discusses various types of integration with Cisco CallManager and other telephone systems, including Session Initiation Protocol (SIP) proxy. Part II also delves into networking with other voice-messaging systems. After reading Cisco Unity Fundamentals, you will understand the system, configuration, and on-going maintenance issues associated with a successful Cisco Unity deployment. This book is part of the Cisco Press Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.
Cisco Unity Fundamentals
bull; Understand how Cisco Unity supports both IP telephony and traditional telephony systems bull; Master the support of Cisco Unity features for CallManager, Contact Centre, and Personal Assistant bull; Review Case Studies for design recommendations and troubleshooting suggestions bull; Learn about the common pitfalls of existing systems integration and how to avoid downtime
Cisco Unity Deployment and Solutions Guide
Annotation A comprehensive guide to understanding how to design, install and manage a unified communications solution Gain a thorough understanding of the Cisco? Unity systems with guidance from three of its chief architects Master the application of Unity features to solve legacy and convergence problems Select from comprehensive solutions for Unity to effectively manage your Cisco Unity installations As an integral part of the Cisco AVVID (Architecture for Voice, Video, and Integrated Data) environment, Cisco Unity complements the full range of Cisco IP-based voice solutions including Cisco CallManager, Cisco IP Contact Center, and Cisco Personal Assistant. Cisco Unity is designed for large or small enterprises and offers enhanced security, reliability, and serviceability along with support for Microsoft Windows 2000, Advanced Server SP2, and Microsoft Exchange 2000 Enterprise Server. Cisco Unity Deployment and Solutions Guide presents real world deployment examples and shows how to plan, install, and manage a Cisco unified communications solution. Part I focuses on understanding Unity architecture and the different technologies it uses. It also provides a comprehensive list of features and explains how they are used. Part II focuses on deployment issues and explains the steps necessary to deploy a Unity messaging system in a small or large organization. It includes a considerable number of real world examples and case studies for each installation type. Part III answers a large number of solutions oriented questions asked by customers on a regular basis, but where no documented information is presently available. Finally, part IV explains everything a Unity Administrator needs to know in order to manage the system and it's users. Todd Stone is a Unity Customer Solutions Architect for Cisco Systems. Jeff Lindborg is the architect and technical lead for the Applications Team for Cisco Unity. Steve Olivier is the Unity expert on switch integration. Author residences: Seattle, WA.