Buying Complex It Systems
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Buying Complex IT Systems
Many of us have had experiences of using IT systems at work that just don’t work right or cause more problems than they solve. Even if we’ve been lucky at work and always had the opportunity to use well-built and functional IT systems, it’s common to hear in the press or in our day-to-day lives about IT systems that are "down" or "slow", or just do not work right. While it can be inconvenient to have to use IT systems that aren’t the best for businesses, buying an IT system that isn’t fit for its intended purpose can have devastating effects on the business itself and the careers of the people involved. The senior team of any business will know everything there is to know about their specific business or market, but their job is not to implement IT systems. This brings an inherent unfairness to IT systems procurement because it makes it very easy to buy the wrong thing at the wrong price. In essence, the buyers are amateurs but the sellers are professionals. This mismatch is at the root of the majority IT systems failures – a problem which might cost a company millions of dollars and negatively impact work. This book is intended to be a practical manual for senior leaders in small-to-medium businesses that will teach them how to buy IT systems effectively – i.e. to somewhat transform the non-IT senior leadership personnel such that they are more informed and capable buyers. There are a million-and-one potholes that can trip up a business, even when buying from an otherwise effective and reputable seller, and this book looks to make it far more likely that the reader will buy the right system, at the right price. The author uses his extensive experience to highlight problem areas and offer solutions to eliminate them.
Buying Information Systems
Most organisations purchase off-the-shelf computer-based systems to help them perform their day-to-day business activities. Sadly, many of the purchases fail to live up to expectations. This book provides a blueprint of what to cover in the early stages of the procurement process so as to prevent the recurring problem of information systems projects that run over budget, over time and yet under perform.The questions the book answers are simple but fundamental: where to find advice, who should be involved, how to manage the purchase, how to decide what you need, which package or supplier to choose, how to manage the implementation and how to know if the system is successful.Real examples of information system purchases are used to help provide practical guidance on the methods, the pitfalls and the keys to success. In addition the book contains several adaptable tables and checklists to provide a flexible and effective step-by-step framework for the entire process.
Usability of Complex Information Systems
Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement system that is not as easy as home accounting software? Although this seems like comparing apples to oranges, as information and communication technologies increasingly reach into every industry