Usability Of Complex Information Systems


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Usability of Complex Information Systems


Usability of Complex Information Systems

Author: Michael Albers

language: en

Publisher: CRC Press

Release Date: 2010-10-15


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Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement system that is not as easy as home accounting software? Although this seems like comparing apples to oranges, as information and communication technologies increasingly reach into every industry

Human-Information Interaction and Technical Communication: Concepts and Frameworks


Human-Information Interaction and Technical Communication: Concepts and Frameworks

Author: Albers, Michael J.

language: en

Publisher: IGI Global

Release Date: 2012-02-29


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"This book works to provide practical knowledge based on a sound theoretical foundation for allowing people to engage in a meaningful dialogue as they make decisions with respect to designing that communication"--Provided by publisher.

Advances in The Human Side of Service Engineering


Advances in The Human Side of Service Engineering

Author: Louis Freund

language: en

Publisher: AHFE International (USA)

Release Date: 2019-07-19


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If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary service systems.