Be With
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Be With
Author: Forrest Gander
language: en
Publisher: New Directions Publishing
Release Date: 2018-08-28
WINNER OF THE 2019 PULITZER PRIZE IN POETRY LONGLISTED FOR THE 2018 NATIONAL BOOK AWARD Publishers Weekly Best Poetry Book of 2018 Forrest Gander’s first book of poems since his Pulitzer finalist Core Samples from the World: a startling look through loss, grief, and regret into the exquisite nature of intimacy Drawing from his experience as a translator, Forrest Gander includes in the first, powerfully elegiac section a version of a poem by the Spanish mystical poet St. John of the Cross. He continues with a long multilingual poem examining the syncretic geological and cultural history of the U.S. border with Mexico. The poems of the third section—a moving transcription of Gander’s efforts to address his mother dying of Alzheimer’s—rise from the page like hymns, transforming slowly from reverence to revelation. Gander has been called one of our most formally restless poets, and these new poems express a characteristically tensile energy and, as one critic noted, “the most eclectic diction since Hart Crane.”
Be Your Customer's Hero
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
A Journey from Death to Life
Fame, wealth, power and fleeting pleasures are transient and have no eternal value. Doing the will of God is enduring and is what really count forever. We are all presently on a journey through life that will end in death. But we can make it a journey from death to life abundant by living it with Yahweh God and in Him. Jesus Christ, the only perfect man, has made this possible in reconciling us to God by dying in our place and cleansing us. This makes it possible for God to dwell in us by His Spirit to help us to overcome sin and live life pleasing to Him. Jesus always does the things that are pleasing to the Father (Jn 8: 29). He loves the Father and does exactly what the Father has commanded him (Jn 14: 31). Jesus secret is not to seek to do his own will but the will of God (Jn 5: 30). God wants us to be like Jesus and be conformed to his likeness (Rom 8: 29) and to live with Gods self-giving love. This is a way of life or mentality that does nothing from selfish ambition or conceit, but in humility counts others more important than ourselves (Phil 2: 3) through Gods enabling. It is in this way that there will be real peace and righteousness. This is what this book is about. We are on probation on earth to point others to God by our words and our life.