A Semantic Wiki Based Platform For It Service Management
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A Semantic Wiki-based Platform for IT Service Management
Author: Kleiner, Frank
language: en
Publisher: KIT Scientific Publishing
Release Date: 2015-02-25
The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.
A Semantic Wiki-based Platform for IT Service Management
The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs. This work was published by Saint Philip Street Press pursuant to a Creative Commons license permitting commercial use. All rights not granted by the work's license are retained by the author or authors.
Information and Software Technologies
This book constitutes the refereed proceedings of the 18th International Conference on Information and Software Technologies, ICIST 2012, held in Kaunas, Lithuania, in September 2012. The 40 revised full papers presented were carefully reviewed and selected from 81 submissions. The papers are organized in topical sections on artificial intelligence and knowledge engineering, business process modelling, analysis and design, formal analysis and design methods, information and software systems engineering, information technology applications and computer networks, information technology in teaching and learning, ontology, conceptual modelling and databases, requirements engineering and business rules.