320 Multiple Choice Questions With Answers On Sap Crm Service
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320 Multiple Choice Questions with Answers on SAP CRM Service
320 Multiple Choice Questions with Answers on SAP CRM Service The Book covers the following: 1. Introduction covering Overview of SAP CRM Service Module, Importance of learning SAP CRM Service Module, Brief history of SAP CRM Service Module - 30 Questions 2. Setting Up SAP CRM Service Module covering Installation and configuration of SAP CRM Service Module, User roles and authorizations, Integration of SAP CRM Service with other SAP modules - 30 Questions 3. SAP CRM Service Features covering Case management, Service order management, Contract management, Installed base management, Service level agreement (SLA) management, Service confirmation and billing, Resource and capacity planning - 70 Questions 4. SAP CRM Service Process covering Incident management, Problem management, Change management, Knowledge management, Service request management - 50 Questions 5. SAP CRM Service Analytics and Reporting covering Service level reporting, Resource utilization reporting, Customer satisfaction reporting, Knowledge base reporting - 40 Questions 6. SAP CRM Service Management covering Service team management, Service performance management, Service contract negotiation and management, Service billing and pricing - 40 Questions 7. Integration of SAP CRM Service with Other SAP Modules covering Integration with SAP CRM Sales Module, Integration with SAP CRM Marketing Module, Integration with SAP ERP modules - 30 Questions 8. Tips and Tricks for Optimizing the Use of SAP CRM Service Module covering Utilizing customization features, Utilizing integration features, Utilizing reporting features - 30 Questions
220 Multiple Choice Questions with Answers on SAP CRM Marketing
220 Multiple Choice Questions with Answers on SAP CRM Marketing The book covers the following: 1. Introduction covering What is SAP CRM Marketing Module?, Benefits of using SAP CRM Marketing Module, Overview of the book and how it will be structured - 30 questions 2. Setting Up SAP CRM Marketing Module covering Installation and configuration of SAP CRM Marketing Module, Integration with other SAP modules, User roles and authorizations - 30 questions 3. SAP CRM Marketing Module Features covering Segmentation and targeting, Campaign management, Lead and opportunity management, Sales and marketing analytics, Customer profiling and behavior tracking - 50 questions 4. SAP CRM Marketing Module Functionality covering Marketing planning and execution, Creation and management of marketing campaigns, Lead generation and qualification, Management of marketing budgets and resources, Analysis of marketing performance and results - 50 questions 5. Integration with Other SAP Modules covering Integration with SAP Sales and Distribution Module, Integration with SAP Customer Service Module, 3 Integration with SAP Analytics Cloud - 30 questions 6. Best Practices for SAP CRM Marketing Module covering Tips and tricks for optimizing the use of SAP CRM Marketing Module, Strategies for improving marketing performance and ROI, Real-world examples of successful SAP CRM Marketing Module implementation - 30 questions
210 Multiple Choice Questions with Answers on SAP CRM Sales
210 Multiple Choice Questions with Answers on SAP CRM Sales The Book covers the following: 1. Introduction covering Overview of SAP CRM Sales, Importance of learning SAP CRM Sales, Brief history of SAP CRM Sales - 30 Questions 2. Setting Up SAP CRM Sales Module covering Installation and configuration of SAP CRM Sales, User roles and authorizations, Integration with other SAP modules - 30 Questions 3. SAP CRM Sales Features covering Lead and opportunity management, Account and contact management, Sales order processing, Quotation management, Product and price management, Contract management, Territory and sales planning, Sales analytics and reporting - 80 Questions 4. Sales Process in SAP CRM covering Sales cycle and stages, Sales team management, Sales forecast management, Sales performance management - 40 Questions 5. Best Practices for SAP CRM Sales Module covering Strategies for improving sales performance and results, Real-world examples of successful SAP CRM Sales implementation, Tips and tricks for optimizing the use of SAP CRM Sales Module - 30 Questions