Your Guide To Balanced Scorecard
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Your guide to Balanced Scorecard
This is your full guide to the Balanced Scorecard! You will learn how to: - Prepare your business for Balanced Scorecard - Motivate employees and top managers - Build and test Balanced Scorecard - Design winning KPIs - Improve strategy maps - Create cascading scorecards
The Balanced Scorecard
Author: Robert S. Kaplan
language: en
Publisher: Harvard Business Review Press
Release Date: 1996-08-02
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.