Wrong Rooms
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Wrong Rooms
In 1992 Mark Anderson met the love of his life. A Lonely Hearts ad in Time Out may not have promised much, but a long and detailed letter from an Australian called Drew marked the beginning of a relationship Mark is still struggling to come to terms with.
Who's in Your Room?
Imagine your life as a simple room with four walls. Who are you letting in and who are you kicking out? Can you imagine living a better life? Would you like to surround yourself with more supportive people? There’s hope! You see, the quality of your life depends on the people in your life. THE SIMPLE AND POWERFUL IDEAS IN THIS BOOK CAN CHANGE YOUR LIFE FOREVER. Who’s in Your Room? introduces you to the concept of your life being like a room—a room where anyone who enters affects your life . . . forever. Although this concept may sound frightening, this book gives you the tools and exercises you need to take control of your room and live the life you desire. This book brings in experts to describe how people leave you with memories that cannot be erased but can be managed. You manage them by determining what’s really important to you, and then you can determine how to spend your time and whom you should be spending it with. Stop living according to everyone else’s rules. Shape your life by taking control of your room. Live your life by your design!
Cases in Hospitality Management
Author: Timothy R. Hinkin
language: en
Publisher: John Wiley & Sons
Release Date: 2005-11-04
Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.