Working With Difficult People
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Dealing With Difficult People
Author: Rick Brinkman
language: en
Publisher: McGraw Hill Professional
Release Date: 2006-04-07
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Working with Difficult People
Author: Raphael Lapin
language: en
Publisher: Dorling Kindersley Ltd
Release Date: 2009-10-01
A practical ePub guide to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You'll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and 'In Focus' features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Read it cover-to-cover, or dip in and out of topics for quick reference.
Understanding and Working with Difficult People
This book is a practical introduction to dealing with difficult people. The focus is on understanding how you interact with difficult people, what makes them tick, and the skills you use to change these encounters for the better.