Working With Colleagues And Customers
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OCR Certificate in Administration Level 1 Student Book
This student text covers the four units needed for assessment: preparing routine business documents; working with colleagues and customers; preparing for work in business organizations and following routine office procedures.
Exposed
Discover why privacy is a counterproductive, if not obsolete, concept in this startling new book It's only a matter of time-- the modern notion of privacy is quickly evaporating because of technological advancement and social engagement. Whether we like it or not, all our actions and communications are going to be revealed for everyone to see. Exposed: How Revealing Your Data and Eliminating Privacy Increases Trust and Liberates Humanity takes a controversial and insightful look at the concept of privacy and persuasively argues that preparing for a post-private future is better than exacerbating the painful transition by attempting to delay the inevitable. Security expert and author Ben Malisow systematically dismantles common notions of privacy and explains how: Most arguments in favor of increased privacy are wrong Privacy in our personal lives leaves us more susceptible to being bullied or blackmailed Governmental and military privacy leads to an imbalance of power between citizen and state Military supremacy based on privacy is an obsolete concept Perfect for anyone interested in the currently raging debates about governmental, institutional, corporate, and personal privacy, and the proper balance between the public and the private, Exposed also belongs on the shelves of security practitioners and policymakers everywhere.
Effective Practical Strategies to Overcome Customers' Objections
Author: Okonko Basil Nwachukwu Ph.D
language: en
Publisher: Christian Faith Publishing, Inc.
Release Date: 2019-08-13
The three effective sales ability qualities are: First, the ability to be effective in communicating with customers. The Second, is the ability to listen- to allow customers acknowledge feelings of care, essential for encouraging trust and loyalty to doing business. The structuring of a sales process that benefits a salesperson, his organization, and the customers can be achieved by effective listening. The third effective sales quality is the ability to understand customers. Effective salespeople use their communication and listening skills to understand their customers. It is a very important strategy that helps control customers. The strategies I used to sell volumes of products were not magical; they were, instead, my utmost desire to maximize my income as the primary benefit for being a professional salesperson. Understanding customers makes the difference. I believe that what I did to achieve sales benefits can be done by anyone who makes good efforts to try to become the best they can be in sales business. How the author wants the reader to understand the three sales abilities: Communication. Every communications must concentrate on matters involving product sales and purchases. Listening. Listening should involve giving attention to customers' verbal and non-verbal cues as relates to their purchasing needs. Understanding. Understanding is the key to knowing how to successfully respond to customers' needs. These are the essential sales principles the author followed to achieve sales business success and growth. The author acknowledges sales career as a profession with a desire to achieve financial success. The same desire was his motivation towards his hard works for success. This is why he believes that anyone with such a burning desire for success as he had, can also achieve sales success.