Why Probing Is Important
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Ask and You Shall Lead - The Art of Questioning in Management
As a manager, you are constantly faced with challenges that require you to make critical decisions. These decisions are often complex and require a deep understanding of the situation, the people involved, and the goals you are trying to achieve. The key to making these decisions lies in asking the right questions. This is where this book can help you. In "Ask and You Shall Lead: The Art of Questioning in Management," we will explore the power of questioning and how it can help you become a better leader. We discuss the different types of questions you can ask, when to ask them, and how to use them to gather information and insights that will help you make better decisions. One of the key benefits of this book is that it offers practical guidance on how to ask the right questions. I provide examples of questions that can be used in different situations, and explain why these questions are effective. I also offer tips on how to listen actively, how to follow up on answers, and how to use questioning to build rapport with your team.
OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It
Build stronger relationships with customers through the OPEN Questioning technique By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales. This hands-on guide shows how to use OPEN Question Selling throughout the sales process, from getting in the door to handling objections to making the close. With more than 100 sample questions and end-of-chapter exercises, you'll soon be on your way to building winning customer relationships.
Usability Testing for Survey Research
Usability Testing for Survey Research provides researchers with a guide to the tools necessary to evaluate, test, and modify surveys in an iterative method during the survey pretesting process. It includes examples that apply usability to any type of survey during any stage of development, along with tactics on how to tailor usability testing to meet budget and scheduling constraints. The book's authors distill their experience to provide tips on how usability testing can be applied to paper surveys, mixed-mode surveys, interviewer-administered tools, and additional products. Readers will gain an understanding of usability and usability testing and why it is needed for survey research, along with guidance on how to design and conduct usability tests, analyze and report findings, ideas for how to tailor usability testing to meet budget and schedule constraints, and new knowledge on how to apply usability testing to other survey-related products, such as project websites and interviewer administered tools. - Explains how to design and conduct usability tests and analyze and report the findings - Includes examples on how to conduct usability testing on any type of survey, from a simple three-question survey on a mobile device, to a complex, multi-page establishment survey - Presents real-world examples from leading usability and survey professionals, including a diverse collection of case studies and considerations for using and combining other methods - Discusses the facilities, materials, and software needed for usability testing, including in-lab testing, remote testing, and eye tracking