Why Great Leaders Don T Take Yes For An Answer Managing For Conflict And Consensus
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Know What You Don't Know
Author: Michael A. Roberto
language: en
Publisher: Pearson Prentice Hall
Release Date: 2009-01-29
Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.
Hostage at the Table
Author: George Kohlrieser
language: en
Publisher: John Wiley & Sons
Release Date: 2011-01-06
George Kohlrieser—an international leadership professor, consultant, and veteran hostage negotiator—explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.
Great People Decisions, why They Matter So Much, why They are So Hard, and how You Can Master Them
Author: Claudio Fernandex Araoz
language: en
Publisher: John Wiley & Sons
Release Date: 2008-09-15
Great People Decisions is an essential strategy guide for managers, executives and HR professional. This is the first book that looks at hiring and promoting great people from a business perspective. Great People Decisions is about how finding the right person is critical to the long term success of any business. The right people make the right decisions and these are the kind of people who create success. Great People Decisions will convey Fernandez-Araoz's insights about finding and hiring great people such as:· The importance of shedding all emotional biases when conducting an interview.· The information requirements that drive the search are far more important than the specific assessment techniques that are used.· The specific people involved in the appointment are also more important than the assessment techniques.· In most cases, people who have the power to make power-related decisions don t have the knowledge - and people who have the knowledge don t have the power.· The broader the search, on average, the better the candidate.