Weingand D E 2000 Customer Service Excellence A Concise Guide For Librarians Chicago Ala


Download Weingand D E 2000 Customer Service Excellence A Concise Guide For Librarians Chicago Ala PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Weingand D E 2000 Customer Service Excellence A Concise Guide For Librarians Chicago Ala book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages.

Download

Visible Librarian


Visible Librarian

Author: Judith A. Siess

language: en

Publisher: American Library Association

Release Date: 2003-04-04


DOWNLOAD





Recent law, corporate, and even public library closings are the sad confirmation that libraries are no longer a given. Despite the fact that librarians bring unique value to their communities and organizations, too often their work goes on under the radar. The benefits provided by information professionals are invisible and taken for granted as Internet search engines replace real experts. It's time to assert your value and the value of the resources you marshal. Step from behind the desk or computer to make your community aware of just how indispensable your services are. Here are all the tools you need to become the squeaky wheel and attract the attention your work deserves. Use these practical strategies to connect with customers, make services both visible and valuable to the community, and get the word out using proven marketing, customer service and public relations tactics specifically tailored to the library environment. Learn to: Provide the answers your users/customers need; Gather internal and external champions to grow a funding base; Access the resources that keep your enterprise viable; Keep information resources available in spite of budget constraints; Be recogniz

Encyclopedia of Business Information Sources


Encyclopedia of Business Information Sources

Author: Linda D. Hall

language: en

Publisher: Gale Cengage

Release Date: 2008


DOWNLOAD





Each updated edition of this detailed resource identifies nearly 35,000 live, print and electronic sources of information listed under more than 1,100 alphabetically arranged subjects -- industries and business concepts and practices. Edited by business information expert James Woy.

Marketing Library and Information Services


Marketing Library and Information Services

Author: Dinesh K. Gupta

language: en

Publisher: Walter de Gruyter

Release Date: 2006


DOWNLOAD





Marketing of library services has now been recognised as an essential agenda item for almost all kinds of libraries all over the world. As the term "marketing" has different meanings for different colleagues, the bundling of dozens of contributions from a truly international group of librarians is presented in this book, provides a broad scala on the topic. Therefore this book offers a useful tool for both working librarians and future librarians to understand vital issues relating to marketing of library and information services at the local, national and international level. The book is divided into six sections: Marketing concept: a changing perspective; Marketing in libraries around the world; Role of library associations; Education, training and research; Excellence in marketing; Databases and other marketing literature.