Was There Always 12 Months

Health Systems Performance Assessment

The World Health Report 2000 has generated considerable media attention, controversy in some countries, and debate in academic journals. This volume brings together in one place the substance of many of these key debates and reports, methodological advances, and new empiricism reflecting the evolution of the WHO approach since the year 2000. Specifically, the volume presents many differing regional and technical perspectives on key issues, major new methodological developments, and a quantum increase in the empirical basis for cross-country performance assessment. It also gives the full report of the Scientific Peer Review Group's exhaustive assessment of these new approaches.

Patient-reported experiences in primary care

Understanding patient experiences of care is critical for improving high-quality integrated people-centred care and overall health system performance. Patient-reported experience measures (PREMs) assess aspects of health care delivery that patients value when they seek and receive care. PREMs are essential to providing a complete picture of health care quality, and are key to inform the planning, delivery and quality improvement of integrated health services, while strengthening community engagement and empowerment. Despite their importance, PREMs still represent an undermeasured area of health service delivery across the health system. WHO’s Patient-reported experiences in primary care: metrics and assessment tool, reference version, provides a reference list of standard PREMs and a questionnaire to support countries to assess the quality of primary care, based on patient experiences. This document comprises the complete ‘reference version’ of the metrics and assessment tool with strongest measurement properties. It captures 34 indicators to robustly assess 8 domains of patient experience: first-contact accessibility; continuity; comprehensiveness; coordination; people-centredness; professional competence; care planning; and overall experience. The tool can be implemented through either face-to-face or telephone patient interviews. Please note a ‘rapid version’ of the assessment tool and guidance for implementing the assessment are also available.

Congressional Record