Waiter Waitress Wait Staff Training Handbook A Complete Guide To The Proper Steps In Service Revised 2nd Edition
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The Waiter & Waitress and Waitstaff Training Handbook
Author: Lora Arduser
language: en
Publisher: Atlantic Publishing Company
Release Date: 2017-01-19
Waiter & Waitress Wait Staff Training Handbook: A Complete Guide to the Proper Steps in Service Revised 2nd Edition
Author: Lora Arduser
language: en
Publisher: Atlantic Publishing Group Incorporated
Release Date: 2016-11-15
Packed with new information, the revised edition of this best-selling manual was designed for use by all food service serving staff members. The guide covers all aspect of customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. Step-by-step instructions cover hosting, seating guests, taking/filling orders, loading/unloading trays, table side service, setting an elegant table, folding napkins, promoting specials, upselling, handling problems, difficult customers, tips and taxes, and handling the check and money.-- (3/19/2015 12:00:00 AM)