Voip Deployment For Dummies
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VoIP Deployment For Dummies
Author: Stephen P. Olejniczak
language: en
Publisher: John Wiley & Sons
Release Date: 2009-01-06
So you’re in charge of implementing a VoIP phone system for your organization? VoIP Deployment For Dummies is a crash course in Voice over Internet Protocol implementation! Here’s how to analyze your network and implement a VoIP phone system, manage and maintain it, keep it secure, and troubleshoot problems. You’ll learn how to plan the rollout, work with Session Initiation Protocol (SIP), handle fax issues, and keep your users happy. Understand how VoIP works, common misconceptions about it, and the pros and cons for your organization Compare and comprehend hardware and software choices Discover the options for touch tones and faxing via VoIP systems Analyze network devices, IP addresses, connections to remote sites, and other aspects that will affect VoIP implementation Draw up a test plan, check out both voice and fax transmission, get a report, and schedule the installation Investigate SIP call generation, identify the elements, understand cancelled calls, and re-INVITE calls Troubleshoot your system, identify call variables, trace the source of a problem, manage trouble tickets, and resolve failures Manage latency, jitter, and flap, and take advantage of Wireshark Find out what to expect when your system goes live Written by an expert with extensive real-world experience in VoIP implementation and management, VoIP Deployment For Dummies provides the know-how you need. You’ll be able to implement your system and manage any issues proactively, which is sure to look good to your boss!
Call Centers For Dummies
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Mastering FreeSWITCH
Author: Anthony Minessale II
language: en
Publisher: Packt Publishing Ltd
Release Date: 2016-07-29
Master the art of advanced VoIP and WebRTC communication with the most dynamic application server, FreeSWITCH About This Book Forget the hassle - make FreeSWITCH work for you Discover how FreeSWITCH integrates with a range of tools and APIs From high availability to IVR development use this book to become more confident with this useful communication software Who This Book Is For SysAdmins, VoIP engineers – whoever you are, whatever you're trying to do, this book will help you get more from FreeSWITCH. What You Will Learn Get to grips with the core concepts of FreeSWITCH Learn FreeSWITCH high availability Work with SIP profiles, gateways, ITSPs, and Codecs optimization Implement effective security on your projects Master audio manipulation and recording Discover how FreeSWITCH works alongside WebRTC Build your own complex IVR and PBX applications Connect directly to PSTN/TDM Create your own FreeSWITCH module Trace SIP packets with the help of best open source tools Implement Homer Sipcapture to troubleshoot and debug all your platform traffic In Detail FreeSWITCH is one of the best tools around if you're looking for a modern method of managing communication protocols through a range of different media. From real-time browser communication with the WebRTC API to implementing VoIP (voice over internet protocol), with FreeSWITCH you're in full control of your projects. This book shows you how to unlock its full potential – more than just a tutorial, it's packed with plenty of tips and tricks to make it work for you. Written by members of the team who actually helped build FreeSWITCH, it will guide you through some of the newest features of version 1.6 including video transcoding and conferencing. Find out how FreeSWITCH interacts with other tools and APIs, learn how to tackle common (and not so common) challenges ranging from high availability to IVR development and programming advanced PBXs. Great communication functionality begins with FreeSWITCH – find out how and get your project up and running today. Style and approach Find out how it works, then put your knowledge into practice - that's how this advanced FreeSWITCH guide has been designed to help you learn. You'll soon master FreeSWITCH and be confident using it in your projects.