Usage And Usability Assessment
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Usage and Usability Assessment
Author: Denise Troll Covey
language: en
Publisher: Digital Library Federation
Release Date: 2002
This report offers a survey of the methods that are being deployed at leading digital libraries to assess the use and usability of their online collections and services. Focusing on 24 Digital Library Federation member libraries, the study's author, Distinguished DLF Fellow Denise Troll Covey, conducted numerous interviews with library professionals who are engaged in assessment. The report describes the application, strengths, and weaknesses of assessment techniques that include surveys, focus groups, user protocols, and transaction log analysis. Covey's work is also an essential methodological guidebook. For each method that she covers, she is careful to supply a definition, explain why and how libraries use the method, what they do with the results, and what problems they encounter. The report includes an extensive bibliography on more detailed methodological information, and descriptions of assessment instruments that have proved particularly effective.
Abstract: Usage and Usability Assessment: Library Practices and Concerns
The Council on Library and Information Resources (CLIR) presents an abstract of the report entitled "Usage and Usability Assessment: Library Practices and Concerns," by Denise Troll Covey. The report is available in HTML and PDF formats. Covey discusses the methods used by digital libraries to assess the use of their online collections and services.