Uilding Operational Excellence
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Building Operational Excellence
Author: Bruce R. Allen
language: en
Publisher: Addison-Wesley Professional
Release Date: 2002
Based on META Group's worldwide enterprise consulting experience, this guide has breakthrough approaches for assessing current processes and implementing the best practices. The book covers operations, engineering support, finance, security, and customer relationship management.
INTEGRAL PROCESS DESIGN. Synthesizing Building and Business Design of Health Care Buildings
Professorial Dissertation from the year 2010 in the subject Nursing / Foster Care Management / Social Services, Swiss Federal Institute of Technology Zurich (Department für Architektur), language: English, abstract: INTEGRAL PROCESS DESIGN [IPD]: ABSTRACT Improved Planning and Operations for Complex Buildings Starting Point: Health care systems throughout the world face financial collapse. Costs must be reduced. This study shows a significant cost reduction potential of hospital running costs which account for ca.25-30% of health care budgets in many OECD countries. (CDC, 2009) Goals: The goal of Integral Process Design is to liberate sufficient resources due to operational optimization so that the entire construction and refurbishment budget for hospitals could be free of charge. Avoiding dangerous assumption traps with IPD: Today’s planning information is based on too optimistic efficacy assumptions which are not coherent with reality in hospitals. Planning has to be more realistic to avoid dangerous ‘Assumption Traps’ which lead to misdirected investments. Tracing imposed inefficiencies with Grey Performance Analysis: IPD focuses on externally imposed inefficiencies by targeting avoidable unnecessary work called ‘Grey Performance’. Architectural consequences of IPD: IPD significantly influences the organizational structure, functional layout and architectural planning of complex buildings. Health facility architecture must change its focus from optimal use of surfaces to optimal use of human resources. Enabling more quality through additional revenues: More revenues are possible by surrounding building design with business design already in the early project conceptualization.
Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices (Adobe Reader)
This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools–ranging from rigorous statistical and quantitative tools, to “softer” techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge. Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, “out-of-the-box” examples. Coverage includes · Real-world guidance to help practitioners raise the most important questions and determine the best resolution · Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis · Benchmarks, capability and cost/benefit analyses, Porter’s Five Forces, scorecards, stakeholder analysis, and brainstorming techniques · CPM, CTQ, FMEA, HOQ, and GOSPA · GANTT, PERT chart, and other Six Sigma project management tools · 7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool · 7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams · Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner · This book is also available in a highly-searchable eBook format at www.prenhallprofessional.com/title/0136007376 and other online booksellers,. From start to finish, this bookdelivers fast, thorough and reliable answers–knowledge you’ll rely on in every Six Sigma project, for years to come.