Troubleshooter

Troubleshooter

The series that started it all! The maestro of pulse-pounding suspense delivers an explosive new white-knuckle thriller featuring deputy U.S. Marshal Tim Rackley -- a lawman driven by honor, morality, and a thirst for justice. The leader of one of the country's most violent biker gangs, Den Laurey should have been behind bars. But thanks to a daring escape on an L.A. freeway, several deputy marshals are dead and Laurey is riding free. Rackley, back on the Service's warrant squad, is in hot pursuit of the outlaw and his ruthless gang -- with a media whirlwind and the entire Los Angeles law-enforcement community driving him. Just when Laurey is within his grasp, circumstances force Rackley to let him go -- with devastating results. A few miles up the road, a sheriff's deputy is attacked: Tim's pregnant wife, Dray. Driven by guilt, Tim vows to hunt Laurey down -- a search that will lead him into a dark world of deception and lies, a world of criminals and undercover cops, drugs and mutilation. And the key to the violent puzzle lies in the discarded corpses of women -- women for whom Tim must seek justice when no one else will. With the stakes rising, Tim must unravel a horrifying secret and confront a deadly terror that reaches from the back alleys of Mexico to the poppy fields of Afghanistan ... and threatens to explode on the dark streets of L.A.

Troubleshooter's Guide to Filing the ERISA Annual Report (FORM 5500).

The Electronic Resources Troubleshooting Guide

A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.