Tracking Tourism Patterns And Improving Travel Experiences With Innovative Technologies
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Tracking Tourism Patterns and Improving Travel Experiences With Innovative Technologies
Tracking tourism patterns and improving travel experiences have been revolutionized by innovative technologies, reshaping how destinations and services cater to travelers. Advanced data analytics, mobile applications, and smart technologies enable a better understanding of tourist behaviors, preferences, and trends, allowing for personalized travel experiences. Real-time tracking systems and location-based services offer tailored recommendations, while virtual and augmented reality provide immersive destination preview. As technology evolves, further exploration into travel innovations may enhance satisfaction and engagement for tourists worldwide. Tracking Tourism Patterns and Improving Travel Experiences With Innovative Technologies explores the effects of tourism data analysis on traveler experiences. Through the usage of digital and smart technology, social media integration, and artificial intelligence, businesses can improve their branding and marketing tactics while emphasizing the cultural and experiential impact of tourism destinations. This book covers topics such as destination branding, digital technology, and service marketing, and is a useful resource for business owners, managers, economists, marketers, computer engineers, academicians, scientists, and researchers.
Airline Customer Experience
Author: Pushan Kumar Dutta
language: en
Publisher: Taylor & Francis
Release Date: 2025-08-26
In the 21st century, commercial aviation has been transformed into a passenger-centric business in which the customer has assumed an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions will redefine in-flight commerce, making it easier for passengers to make purchases during their journey. Telemedicine will ensure health and safety onboard, allowing for immediate medical assistance in case of emergencies. The shift to personal electronic devices for in-flight entertainment (IFE) will cater to the digitally savvy passenger and their expectations in the digital age. Smart cabins will revolutionize in-flight food and beverage services, providing passengers with a more personalized and enjoyable experience. Data-driven catering will reduce food waste and boost profits in aviation. In short, all areas of the passenger experience will be affected by ongoing digital transformation. Airline Customer Experience: Digitalization in Passenger Services aims to show how digitalization is transforming the way the aviation industry operates, making it more efficient, profitable, and sustainable. The wide-ranging contents embrace all aspects of aviation relating to the customer experience, from purchase and pre-check-in, to the services offered to passengers in flight and beyond. The authors present a nuanced and kaleidoscopic view of the airline customer experience, which will be at once familiar and illuminating to readers. This book is an essential resource for advanced postgraduate students and researchers working in aviation, particularly those with a focus on aviation service operations management, customer services, and customer relationship management. Practicing airline managers and operators will also value the innovative insights and examples the book offers.
Marketing Technology-Infused Hospitality: Upskilling Frontline Employees for Competitiveness
In today’s hospitality industry, the integration of marketing technology reshapes how businesses engage with customers and streamline operations. To remain competitive, companies rely on tools like customer relationship management (CRM) systems, data analytics, and automation to enhance guest experiences and drive brand loyalty. However, the success of this technology depends on the skills and adaptability of frontline employees. Upskilling these employees to effectively utilize marketing technologies is crucial for delivering personalized service, optimizing customer interactions, and staying ahead in a highly competitive market. As the industry continues to innovate, empowering frontline teams with the right digital skills will ensure new growth opportunities and long-term success in the hospitality sector. Marketing Technology-Infused Hospitality: Upskilling Frontline Employees for Competitiveness offers solutions for hospitality businesses seeking to incorporate technology to empower and upskill their frontline workers for a competitive edge. It examines the use of technology for customer service and interaction, and the future of technology-integrated hospitality. This book covers topics such as artificial intelligence, customer service, and social media, and is a useful resource for business owners, tourism professionals, marketers, academicians, and researchers.