The Services Shift
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The Services Shift
Everyone's familiar with manufacturing offshoring by now. But a different phenomenon will soon drive even more powerful changes: the globalization of services. Until now, it's been virtually impossible to get a clear picture of what's going on, where, and why. Where are the jobs going? Which companies benefit -- or could benefit? How, exactly, does services offshoring work? Who makes a good partner? What are the public policy implications? The Services Shift answers all these questions and more, offering powerful insights for managers, policymakers, and citizens alike. Two leading researchers reveal how services offshoring is working in both industries and individual companies, and show how to define and implement realistic services sourcing goals. You'll review the types of players involved in services offshoring, and understand its geographical centers, from China and India to Hungary, Russia, Morocco, Brazil, South Africa, and Mauritius. Drawing on detailed interviews with dozens of participants, the authors review the management skillsets associated with successful services offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Finally, the authors preview emerging trends in services globalization.
Tech Shift: Crafting Success With Digital Transformation In The Service Industry
With advancements in digital transformation becoming increasingly prevalent, this book sheds light on the strategies and techniques necessary for businesses to thrive in the face of change. The author masterfully explores the various aspects of this tech shift, from the implementation of cutting-edge technology to the transformation of business models. By harnessing the power of digital tools and platforms, companies in the service industry can optimize operations, enhance customer experiences, and drive unprecedented growth. Through real-life case studies and examples, readers will gain valuable insights into how technology can be successfully integrated into different sectors of the service industry. From hospitality and healthcare to transportation and finance, no stone is left unturned. The book delves into the nuances of each industry, providing specific advice tailored to the unique challenges and opportunities they present. The guidance presented in this book goes beyond theoretical concepts. Practical tips and strategies are offered, ensuring that readers can effectively apply the teachings to their own businesses. Whether it's utilizing artificial intelligence to streamline processes, leveraging data analytics for actionable insights, or implementing virtual assistance for personalized customer interactions, this book equips readers with the knowledge and tools they need to stay ahead in the rapidly evolving service industry. With its deep understanding of the industry's dynamics and future trends, this book serves as an essential roadmap for success in an increasingly digital-driven world. Prepare to embark on a transformative journey as you explore the endless possibilities that technology offers and discover innovative ways to leverage digital transformation to craft success in the service industry.
The Service Shift: Service Psychology To Empower And Inspire Stellar Employee Engagement
In The Service Shift, prepare to delve into the remarkable world of Service Psychology. This enlightening book offers a fresh perspective on how to empower and inspire stellar employee engagement. Authored by a team of experienced professionals, it uncovers innovative strategies to cultivate a thriving service-oriented workforce. By delving into the intricacies of Service Psychology, this book will equip both managers and employees alike with invaluable knowledge and practical tools. Through a concise and easy-to-follow structure, readers will gain insights into the underlying factors affecting employee engagement and satisfaction in a service-driven environment. Fueled by real-life examples and case studies, The Service Shift demonstrates how proactive service-focused strategies can transform any workplace. It explains the significance of nurturing strong employee-customer relationships as a cornerstone of business success, fostering loyalty, and promoting organizational growth. As the book unfolds, readers will unravel the power of empathy and emotional intelligence in forging meaningful connections with customers. It explores the art of effective communication, teaching readers how to convey messages clearly, resolve conflicts peacefully, and establish trust. Through mastering these invaluable skills, managers will learn how to nurture their employees' potential, while employees will acquire the ability to surpass customer expectations and leave a lasting positive impression. Moreover, The Service Shift brings attention to the importance of a supportive work culture, enabling employees to thrive both professionally and personally. It provides comprehensive guidance on fostering collaboration, recognizing achievements, offering constructive feedback, and developing growth opportunities. By implementing these practices, individuals will unlock their true potential, leading to enhanced job satisfaction and overall employee engagement. In essence, The Service Shift offers a game-changing approach to inspire and empower stellar employee engagement. Whether you are a business leader, manager, or aspiring professional aiming to excel in a service-driven industry, this book will be your guide to transforming your workplace and achieving remarkable results.