The Intentional Field Service Engineer
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The Intentional Field Service Engineer
Field service engineering is a job that can lead to unbelievable opportunities for career growth and expansion. Those with skills in field service engineering will find those attributes applicable across a wide variety of industries and job descriptions. The Intentional Field Service Engineer, written by Bruce A. Breeden, who has spent more than thirty-seven years in the profession, will help you find your start in the industry and develop the necessary skills for career advancement. Breeden helps job seekers by outlining the job requirements for an entry-level position in field service engineering. Breeden uses Field Service7(SM), his field service engineering development program, to outline the seven critical skills needed to perform and advance as a field service engineer (FSE). In addition to these practical skills, Breeden includes profiles of real-life FSEs, explaining how these skills have helped them advance either in the field service industry or in another profession. Action items serve as a summary at the end of the chapter and help readers apply what they have learned in the real world. If you're looking to make a career switch or are already an FSE interested in advancement, let Breeden help you get started!
42 Rules for Superior Field Service
With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives. Complicating field service operations in today's environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night. This book provides 42 essential rules to benchmark and develop a global service business. You will learn: How to develop a profitable field service strategy and organization How to survey customers and drive improvement in field service operations The impact of poor field service on the bottom line What to do in an emergency What to consider when developing field repair inventories What systems and tools to consider ...and much more Rosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience
The Existential Pleasures of Engineering
Humans have always sought to change their environment - building houses, monuments, temples and roads. In the process, they have remade the fabric of the world into newly functional objects that are also works of art to be admired. Samuel Florman explores how engineers think and feel about their profession in The Existential Pleasures of Engineering. Florman celebrates engineering as not only crucial and fundamental but also vital and alive; he views it as a response to some of our deepest impulses, an endeavour rich in spiritual and sensual rewards. An eloquent, witty and perceptive celebration of our deepest creative impulses, The Existential Pleasures of Engineering is an informative account of the modern-day engineer's experience.