The Ai Driven Customer How Smart Tech Is Changing Service Forever
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The AI-Driven Customer: How Smart Tech is Changing Service Forever
Artificial intelligence is no longer a futuristic concept—it’s already reshaping the way businesses interact with their customers. The AI-Driven Customer: How Smart Tech is Changing Service Forever dives deep into the revolutionary impact AI is having on customer service, support, and engagement. From chatbots to predictive analytics, AI is transforming expectations, enabling businesses to provide faster, smarter, and more personalized experiences than ever before. Customers today demand immediacy, convenience, and seamless interactions across all touchpoints. AI is meeting those expectations by automating repetitive tasks, predicting customer needs before they arise, and offering intelligent self-service solutions. But AI is doing more than just streamlining operations—it’s redefining how businesses build relationships, enhance loyalty, and create frictionless experiences that keep customers coming back. In this book, you’ll discover how AI is shifting customer service from reactive to proactive, anticipating issues before they escalate. You’ll learn how emotional AI is making interactions more human-like, how virtual assistants are evolving beyond scripted responses, and how businesses are using AI-powered insights to optimize every customer touchpoint. Whether you’re a business leader, customer service professional, or tech enthusiast, this book provides the essential knowledge you need to stay ahead in a world where AI-driven experiences are becoming the norm. What You Will Find in This Book: How AI is revolutionizing customer service and support. The rise of chatbots, virtual assistants, and conversational AI. How predictive analytics is reshaping customer interactions. Emotional AI and its role in human-like conversations. The ethical challenges and responsibilities of AI-driven service. How AI and human collaboration create the best customer experiences. The future of AI in customer engagement and loyalty. The AI-driven customer is here, and businesses that embrace this shift will thrive. Are you ready to transform your customer service strategy and stay ahead in the AI revolution?
Smart Technologies and Innovations in E-Business
Under the conditions of the Fifth Industrial Revolution, there appears e-business 5.0, a new model of entrepreneurship in which humans and artificial intelligence (AI) are not opposed but systematically combined and effectively used. Because the core of e-business 5.0 is intelligent systems, the most important role in its development belongs to the management of technologies and innovations. Smart technologies may supplement or replace human resources in business processes, which involves various options of their combination and distribution of labor. This complicates things and requires a new approach to management in e-business 5.0. Smart Technologies and Innovations in E-Business is devoted to comprehensive research of e-business 5.0. This book discusses the systematization of international experience, determination of prospects, and development of recommendations for the improvement of the management of smart technologies and innovations in e-business 5.0. Covering topics such as big data, entrepreneurial development and dynamics, and mobile payment systems, this book is an essential resource for entrepreneurs, business executives and managers, e-commerce professionals, digital marketing experts, technology developers and engineers, academicians and researchers, policy makers and regulators, postgraduate educators and students, and more.
Digital Personality
A computer that imbibes human characteristics is considered to have a digital personality. The character is akin to real-life human with his/her distinguishing characteristics such as history, morality, beliefs, abilities, looks, and sociocultural embeddings. It also contains stable personality characteristics; fluctuating emotional, cognitive, SOAR technology, and motivational states. Digital Personality focuses on the creation of systems and interfaces that can observe, sense, predict, adapt to, affect, comprehend, or simulate the following: character based on behavior and situation, behavior based on character and situation, or situation based on character and behavior. Character sensing and profiling, character-aware adaptive systems, and artificial characters are the three primary subfields in digital personality. Digital Personality has attracted the interest of academics from a wide range of disciplines, including psychology, human-computer interaction, and character modeling. It is expected to expand quickly as technology and computer systems become more and more intertwined into our daily lives. Digital Personality is expected to draw at least as much attention as Affective Computing. The goal of affective computing is to enable computers to comprehend both spoken and nonverbal messages from people, use implicit body language, gaze, speech tones, and facial expressions, etc. to infer the emotional state and then reply appropriately or even show affect through interaction modalities. More natural and seamless human-computer connection would be the larger objective. Users will benefit from a more individualized experience as a result. Additionally, this will affect how well the user performs since they will have the assistance of the robots to do their jobs quickly and effectively. This book provides an overview of the character dimensions and how technology is aiding this area of study. It offers a fresh portrayal of character from several angles. It also discusses the applications of this new field of study.