Take G R E A T C A R E The Ultimate Guide To Great Customer Service
Download Take G R E A T C A R E The Ultimate Guide To Great Customer Service PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Take G R E A T C A R E The Ultimate Guide To Great Customer Service book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages.
TAKE G.R.E.A.T. C.A.R.E! The Ultimate Guide to Great Customer Service!
No business today can afford to ignore two very important people -2C’s: Your Customer and Your Competitor! The person in front of you is your Customer, and if this person is not treated well, then the person behind you (Your Competitor!) is waiting to grab him as he drops from your list! Therefore knowing how to win and retain customers is the single most important business skill that anyone can learn. The business world makes way for the person who brings in the business and the money…and that’s the person who wins and keeps customers. In today’s service-oriented economy, excellent service is more than a competitive weapon-it’s a survival skill but distressingly only a few organizations are really delighting their customers. Rest assured that if you don’t provide this excellent service, someone else would! “TAKE G.R.E.A.T C.A.R.E!- The Ultimate Guide to Great Customer Service” will help you do just that! It will help create a memorable experience for every customer, by exceeding expectations and going beyond satisfying their needs- making it easy to do business…thereby making everybody win! The Customer, your Company and the Employees! KEY Contents in the Book 1. The Importance and Benefits of Providing Great Customer Service 2. How Customers are lost! 3. How valuable are Customers and what do they really want 4. YOU are the KEY! Attributes of a Customer Service Professional 5. Conducting and Presenting Yourself as a Customer Service Professional! 6. Steps to a Professional Customer Service Call 7. Professional Telephone Skills 8. Handling Complaints and Irate Customers 9. Steps to Improving your Service-Setting Standards 10. Learning to Manage Stress for continued Success 11. A Final Word! 12. About the Author
Cosplayer's Ultimate Guide to EVA Foam
Unlock the unlimited possibilities of EVA foam! Turn your wildest costume dreams into reality! Whether you are a master-level cosplayer or brand-new to making costumes and props, this is the ultimate reference guide to using different kinds of EVA foam and other up-to-date materials and to make epic costumes, props, accessories, and other projects out of this world! If you want to create your own high quality props, EVA foam is the way to go — it is a rubber-like thermoplastic that is both easy to work with, durable, and lightweight. You can build an entire costume with EVA foam — shields, armor, helmet, weapons — without getting weighed down. Knowledge at your fingertips! This comprehensive guidebook - take it with you to shop for materials, write notes and bookmark your favorite chapters, and use it right at your workstation Expand your cosplay skills with the latest industry techniques and materials, step-by-step tutorials, and 4 projects to get you started Create patterns for perfectly fitting costumes and accessories every time and use the patterns included to guide the way
Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence
‘Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.’ is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities. Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations. The Book covers: Preface Crafting Lasting Impressions in Customer Service The Importance of Customer Service Key Benefits of Providing Excellent Customer Service The Roles, Responsibilities & Functions of a HELP DESK Professional KEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and Skills Pre-Call Planning and Preparation During the Call: Steps to a Professional Service Call Effective Questioning and Listening Skills Open-ended Questions to get to the Root of Issues in Various Categories of Industries Steps to be a Good Listener Handling Complaints and Angry Customers Resolving Complaints Effectively Empowering Frontline Staff to Resolve Issues Personal (Face to Face) Interaction Ensuring Proper Grooming and Presenting a Professional Image Customer Care Skills Internet Interaction (Email) Professional DO’s & DON’T’s of Emailing Continuous Improvement and Teamwork Coping with Stress in the Service Industry Teamwork in Customer Service Understanding Customer Behavior A Personality Assessment for Customer Service Staff Identifying Different Customer Types Managing Difficult People and Sensitive Situations Understanding Users and Categorizing Them Typical Incident Management Process Implementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk Journey About the Author