Smart Service Systems Operations Management And Analytics
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Smart Service Systems, Operations Management, and Analytics
This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.
Developments in Information and Knowledge Management Systems for Business Applications
In this series, we delve into the challenges and opportunities of managing business information efficiently. We explore various aspects of information processing for effective enterprise management, including methods, techniques, and strategies. Our goal is to provide solutions for competent information management that increases business usage, while also analyzing strategies to reduce data loss and improve customer satisfaction and maintenance levels. Our book offers practical knowledge on different facets of information and knowledge management in businesses, such as information processing theory and models, the benefits and implementation challenges of information/knowledge business, and information management methods for creating a global information society. We also cover topics such as collecting and analyzing data for enterprise management, modern business intelligence solutions and data management, information marketing, and innovative development of the enterprise information system. Our focus is on applications, benefits, and encounters within the field of efficient business information processing, and we offer solutions to increase performance using the latest IT technologies.
HR Analytics in an Era of Rapid Automation
Human Resources (HR) departments often have significant data sets related to employees and positions within their organizations, but optimizing use of this data can present challenges. As the business world rapidly transforms due to technological advancements, experts within the HR domain must learn to effectively use data to improve workforce performance and assist with strategic decisions. A comprehensive understanding of HR analytics and its multiple levels, ranging from descriptive to perspective, can emphasize how the data can support, track, and monitor employee performance, culture, turnover rate, and absenteeism. HR Analytics in an Era of Rapid Automation is a valuable guide for academics, researchers, and practitioners interested in the latest developments in HR analytics. It covers relevant theories and conceptual models based on quantitative and qualitative findings and emphasizes the importance of utilizing HR analytics for sustainable decision making. With a focus on recruitment analytics, talent acquisition, employee performance analytics, and more, this book provides practical solutions to the challenges facing HR professionals in the rapidly changing business world. By highlighting the value of people and HR analytics for business success, this book offers several solutions for the analysis of challenges facing HR professionals today.