Service Robots
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Humanoid Service Robots
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.
Service Robots
Author: Antonio Neves
language: en
Publisher: BoD – Books on Demand
Release Date: 2018-01-04
The idea of using robots in our daily lives was an inspiring research in the field of robotics during the last decades. Service robots can be found nowadays in warehouses, hospitals, retail stores, city streets, and industrial parks or as personal assistants. The effort on the development of these robots is confirmed by the amount of money invested in projects and companies, the creation on new start-ups worldwide, and, not less important, the quantity and quality of the manuscripts published in journals and conferences worldwide. This book is an outcome of research done by several researchers who have highly contributed to the field of service robots. The main goal of this book is to present the recent advances in the field of service robots.
Service Robots
The copious photographs in this book lavishly illustrate the current and future applications for robots in a wide scope of fields such as entertainment, medicine, space exploration, underwater navigation, and many more. Everyone from professional roboticists to amateur robot and technology enthusiasts will find this book fascinating.