Service Model Examples

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Government Sectors and Service Models

Government Sectors and Service Models: An In-Depth Analysis provides a comprehensive exploration of the multifaceted approaches to public service delivery and the administrative frameworks that support effective governance. Designed for students, professionals, and policymakers, the book delves into the dynamics of government operations across various sectors, including healthcare, education, public safety, transportation, and environmental management. It examines both traditional and emerging service models, offering detailed insights into their development, implementation, and societal impact. The book also addresses the challenges posed by technological advancements, political shifts, and evolving public expectations. Through case studies and critical analysis, it equips readers with the knowledge needed to understand and navigate the complexities of modern public administration.
The Service Model Navigator

Strategies for innovative business models in public administration. Innovation in business models has long been a cornerstone in the private sector, and now, its adoption is gaining momentum in the public sector. Leading this transformation, Kuno Schedler and Ali A. Guenduez present their groundbreaking work, adapting the globally recognized Business Model Navigator to the public sector: The Service Model Navigator.
Serviceology for Services

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.