Service Desk Manager Interview Questions
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Cracking the Federal Job Code
If you’ve got what it takes to be a civil servant for the federal government, it can be frustrating to apply to positions and never get an interview. You’re not alone: thousands of people apply to federal jobs without success, and many of them are experienced professionals just like you. The ones who get the jobs aren’t necessarily more qualified—they’ve just mastered the process. Corliss Jackson, formerly with the US Office of Personnel Management and the author of the Washington Post’s weekly federal jobs column, Corliss’s Corner, reveals the secrets you need to learn to: • master the federal application process; • qualify for federal jobs; • create your federal resume; • stand out in a sea of qualified candidates; • understand what’s needed for security clearances. The cobwebs clouding the federal hiring process can be difficult to clear, which is why you need someone with more than twenty years of experience in federal human resources to help show you the way. Break through the red, white, and blue tape that stands in between you and your federal dream job, and start Cracking the Federal Job Code.
How to Manage the IT Help Desk
Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk
Careers For Dummies Three e-book Bundle: Answering Tough Interview Questions For Dummies, CVs For Dummies and Time Management For Dummies
Created for all job hunters, this e-book bundle contains everything you need to get yourself that dream career! Answering Tough Interview Questions For Dummies helps you build towards show-stopping interviews by making your honest answers sound great and your best answers honest. With expert author advice you will learn how to avoid cliché answers, dismiss interview nerves and beat the psychometric test. CVs For Dummies shows you how to create a brilliant CV that will get you and the job you deserve. With dozens of useful sample CVs from a diverse range of industries and age groups, plus advice on structure, language and classic CV mistakes that could be holding them back, this book is the easiest way to a CV tune-up... and your dream job. Time Management For Dummies helps you become more efficient, effective and productive with your time and it is your one-stop guide to taking control of your life. Packed with hundreds of time-saving ideas, techniques and strategies, you'll be able to: get on top of your workload, communicate effectively, make the most of your business meetings, organise your desk and files, prioritise and delegate well, and kick the procrastination habit.