Reference Assessment And Evaluation
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Reference Assessment and Evaluation
Learn effective ways to assess and evaluate reference services in YOUR library Innovation and the constant evolution of technology continually spur academic librarians to find superior ways to deliver high quality reference service to students, faculty, and researchers. Reference Assessment and Evaluation offers librarians and administrators a plethora of fresh ideas and methods to effectively assess and evaluate reference service in any academic library. Leading experts share their own best practices in delivering digital reference, training staff and student workers, and providing instruction through case studies from academic libraries of all sizes. Because of fiscal pressures, the need to attract the best and brightest students and faculty to the academy, and increased competition from Internet search engines, the evaluation and assessment of reference service remains one of the most important challenges for academic libraries. Reference Assessment and Evaluation provides practical tips and clear examples on assessing and evaluating several diverse aspects of reference services. This book discusses in detail case studies from various colleges and universities on wide-ranging issues such as virtual reference evaluation, merging reference desks, peer evaluations, library instruction, and staff development. Academic libraries of all types will find opportunities to modify these innovative ideas to remain at the forefront of reference service. Topics in Reference Assessment and Evaluation include: a case study of the library at the University of Colorado at Boulder’s efforts to implement a drop-in research consultation program for students enrolled in the introductory writing course coordination of an annual professional development program for specialized instruction targeted at faculty and staff members at Colorado State University peer observation between the reference staff members of Augustana College Library and St. Ambrose University Library the merging of San Jose State University’s government publication desk with the reference services desk—along with the public library’s reference desk Valparaiso University’s main library’s training and use of student assistants analyzing user and librarian satisfaction within virtual reference transactions evaluation of the University of South Alabama’s Baugh Biomedical Library’s chat reference service evaluation of the University of Texas at Arlington’s virtual reference service library technology’s impact on reference desk statistics statistical analysis of reference desk data for staffing needs at the University of Tennessee at Chattanooga Reference Assessment and Evaluation is timely, important reading for academic references librarians and supervisors.
Encyclopedia of Evaluation
All humans are nascent evaluators. Evaluation has been with us throughout history, and in its modern form has moved from the margins to the centers of organizations, agencies, educational institutions, and corporate boardrooms. No longer a specialized, part-time activity, evaluation has become institutionalized, a common practice, and indeed an important commodity in political and social life. The Encyclopedia of Evaluation is an authoritative, first-of-its-kind who, what, where, why, and how of the field of evaluation. Covering professional practice as well as academia, this volume chronicles the development of the field--its history, key figures, theories, approaches, and goals. From the leading publisher in the field of evaluation, this work is a must-have for all social science libraries, departments that offer courses in evaluation, and students and professional evaluators around the world. The entries in this Encyclopedia capture the essence of evaluation as a practice (methods, techniques, roles, people), as a profession (professional obligations, shared knowledge, ethical imperatives, events, places) and as a discipline (theories and models of evaluation, ontological and epistemological issues). International Scope Despite the fact that evaluation practice is not institutionalized in the same way around the world, the encyclopedia recognizes the international growth of the profession, due in large part to organizations such as UNICEF, the World Bank, and USAID. Entries cover the following: Afghanistan, Belgium, Cambodia, Ethiopia, Germany, Greece, Guyana, Israel, Netherlands, Niger, Scotland, South Africa, Spain, and Uganda. In addition, the international group of authors includes contributions from more than a dozen nations. There are a number of stories about evaluation practice around the world that are set off as sidebars in the text. These stories provide a glimpse into the nature of evaluation practice in a diverse set of circumstances, delineate the common and uncommon issues for evaluators around the world, and point to the complexities of importing evaluation from one culture to another. Interdisciplinary Methodological Coverage Much of the practice of evaluation has grown out of the social science research tradition. While psychological methods and psychometrics continue to be useful, evaluation research today draws from a wide range of disciplines, including anthropology, education, political science, literary criticism, systems theory, and others. This Encyclopedia covers all of the relevant methodologies, including both qualitative and quantitative approaches. Evaluators and Theories The Encyclopedia of Evaluation includes significant coverage of the major figures in the field throughout its history. Many of these figures are well known for a particular theory or approach, and whenever applicable, the entries make this connection for the reader as well as provide references for further reading. Good examples include Michael Quinn Patton and Utilization-Focused Evaluation, David Fetterman and Empowerment Evaluation, Daniel Stufflebeam′s CIPP Model of Evaluation, and Huey Chen and Theory-driven Evaluations. Key Themes * Concepts, Evaluation* Concepts, Methodological* Concepts, Philosophical* Concepts, Social Science* Ethics and Standards* Evaluation Approaches and Models* Evaluation around the World, Stories* Evaluation Planning* Evaluation Theory* Laws and Legislation* Organizations* People* Publications* Qualitative Methods* Quantitative Methods* Representation, Reporting, Communicating* Systems* Technology* Utilization Key Features * More than 100 contributors from around the world* Single, affordable volume with nearly 600 entries arranged alphabetically* Entries written by an international team of experts, including narratives that depict evaluation practice around the world* Reader′s Guide arranges entries into 18 thematic categories to facilitate browsing among core topics Editorial Board Ross Connor, University of California, IrvineLois-Ellin Datta, ConsultantMelissa Freeman, University at AlbanyRodney Hopson, Duquesne UniversitySaville Kushner, University of the West of England, U.K.Yvonna S. Lincoln, Texas A&M UniversityCheryl MacNeil, Community Activist and Evaluation ConsultantDonna M. Mertens, Gallaudet University, Washington DCJames Mugaju, UNICEFZenda Ofir, EvalNetMichael Quinn Patton, Union Institute and UniversityHallie Preskill, University of New MexicoDebra Rog, Vanderbilt UniversityPatricia Rogers, Evaluation Practitioner, Researcher, and EducatorThomas A. Schwandt, University of Illinois, Urbana-ChampaignMichael Scriven, Auckland University, New ZealandElizabeth Whitmore, Carleton University, Canada
The SAGE Encyclopedia of Educational Research, Measurement, and Evaluation
In an era of curricular changes and experiments and high-stakes testing, educational measurement and evaluation is more important than ever. In addition to expected entries covering the basics of traditional theories and methods, other entries discuss important sociopolitical issues and trends influencing the future of that research and practice. Textbooks, handbooks, monographs and other publications focus on various aspects of educational research, measurement and evaluation, but to date, there exists no major reference guide for students new to the field. This comprehensive work fills that gap, covering traditional areas while pointing the way to future developments. Features: Nearly 700 signed entries are contained in an authoritative work spanning four volumes and available in choice of electronic and/or print formats. Although organized A-to-Z, front matter includes a Reader’s Guide grouping entries thematically to help students interested in a specific aspect of education research, measurement, and evaluation to more easily locate directly related entries. (For instance, sample themes include Data, Evaluation, Measurement Concepts & Issues, Research, Sociopolitical Issues, Standards.) Back matter includes a Chronology of the development of the field; a Resource Guide to classic books, journals, and associations; and a detailed Index. Entries conclude with References/Further Readings and Cross References to related entries. The Index, Reader’s Guide themes, and Cross References will combine to provide robust search-and-browse in the e-version.