Reducing Passenger Rail Delays By Better Management Of Incidents
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Reducing passenger rail delays by better management of incidents
Author: Great Britain: National Audit Office
language: en
Publisher: The Stationery Office
Release Date: 2008-03-14
This NAO report examines the delays to passengers on main line rail services and what needs to be done to reduce such incidents. In the 2006-07 period, 0.8 million incidents led to 14 million minutes of delay to franchised passenger rail services, costing a minimum of £1 billion (which averages around £73 for each minute of delay) in the time lost to passengers. The NAO examines how well Network Rail and the Train Operating Companies work together along with the emergency services in resolving unexpected rail incidents. The incidents themselves could be infrastructure faults, fleet problems, fatalities and trepass. The Audit Office has set out a number of recommendations, including: that Network Rail should have in place procedures for notifying emergency services personnel of relevant telephone numbers to be used during incidents and should examine the costs and benefits of introducing a dedicated national telephone number for emergency; Train Operating Companies should implement the good practice guidelines issued by the Association of Train Operating Companies for the accurate and useful initial information to passengers and frequency of updates; they also should use other means of communicating information, such as visual displays onboard trains; Network Rail should analyse its own incident review reports centrally to draw together lessons from across the network; whlist Train Operating Companies should complete more detailed incident reports to cover best practice and lessons learned and further develop contingency plans for stations so staff can respond quickly to disruption; that organisations across the transport sector including Network Rail, the British Transport Police and the Highways Agency should pool the lessons learned from the various rail incidents and the Department of Transport should encourage sharing of best practice and experience across the sector.
Reducing Passenger Rail Delays by Better Management of Incidents
Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts
language: en
Publisher: The Stationery Office
Release Date: 2008
This is the 53rd report from the Committee of Public Accounts (HCP 655, session 2007-08, ISBN 9780215524973), and examines how the rail industry, led by the Department for Transport and Network Rail, manages incidents on the rail network, and how passengers are treated when delays occur. The Committee has set out a number of conclusions and recommendations, including: that Network Rail receives only half of its funding from the taxpayer but as a private sector company it is not directly accountable to Parliament, the Committee states the Department should strengthen the governance and accountability arrangements; that the Office of Rail Regulation should review and revise targets where appropriate to take account of changing conditions and challenges; the Committee states that the Department needs to play a more active role in bringing together the rail industry, emergency services and other stakeholders to improve incident management; and further that the Office of Rail Regulation should make sure mechanisms are in place so that the emergency services know who to contact during rail incidents; that passengers are not receiving the information they need during delays and are not always told how to claim compensation for delays. During the 2006-07 period over 1.2 billion passenger journeys were made in Great Britain on services that arrived on time almost nine times out of ten. The Department provided £3.4 billion to Network Rail and £1.7 billion to the train operating companies, whilst passengers paid some £5.1 billion in fares, with the NAO estimating that delays cost passengers £1 billion in terms of lost time. This report follows on from a National Audit Office report (HCP 308, session 2007-08, ISBN 9780102953053).
Cable theft on the railway
Author: Great Britain: Parliament: House of Commons: Transport Committee
language: en
Publisher: The Stationery Office
Release Date: 2012-01-26
Last year over 35,000 journeys were delayed or cancelled due cable theft which also cost Network Rail more than £16m. Cable theft from the rail network is part of an increase in metal theft across the country made easy by the way in which stolen metal can be sold to scrap metal dealers. We need urgent reform to improve the audit trail generated by the scrap metal industry so that criminals selling stolen metal into the trade can be identified much more easily. The Committee calls for additional powers for the police to help them in their efforts to combat metal theft. The Government should introduce a new offence of aggravated trespass on the railway to help deter cable thieves. The British Transport Police should be given new powers so that officers can enter both registered and unregistered scrap metal sites along with additional resources to carry out their enforcement work". The Committee also recommends: i) The Scrap Metal Dealers Act 1964 should be reformed so that individuals selling metal have to provide proof of their identity before a transaction can take place; ii) the Government should test the use of cashless trading in the scrap metal industry; iii) there should be greater clarity around compensation arrangements so that train operators cannot profit from disruption caused by cable theft; iv) Network Rail should develop a costed programme of measures to make cable more difficult to steal and v) the Department for Transport should update the Committee on work being undertaken to help passengers stranded on trains near stations to complete their journey