Quality Management For It Services Perspectives On Business And Process Performance
Download Quality Management For It Services Perspectives On Business And Process Performance PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Quality Management For It Services Perspectives On Business And Process Performance book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages.
Quality Management for IT Services: Perspectives on Business and Process Performance
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Quality Management for IT Services
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.