Quality Function Deployment Dan Implementasinya Di Sektor Jasa
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Quality Function Deployment dan Implementasinya di Sektor Jasa
Author: Baroya Mila Shanty
language: id
Publisher: Pustaka Peradaban
Release Date: 2023-03-15
Buku ini berisi tentang berbagai bukti empiris serta penerapan Quality Function Deployment dalam berbagai sektor Jasa. Dalam semua sektor jasa, penerapan Quality Function Deployment dapat membantu untuk meningkatkan kepuasan pelanggan dan menghasilkan produk dan layanan yang lebih efektif dan efisien. Dengan memahami kebutuhan pelanggan, perusahaan dapat membangun produk dan layanan yang lebih inovatif dan berfokus pada kepuasan pelanggan. Implementasi Quality Function Deployment diharapkan dapat menigkatkan meningkatkan benefit perusahaan, baik dalam jangka pendek, dalam bentuk peningkatan penggunaan jasa, maupun keunggulan kompetitif jangka panjang dalam bentuk ekuitas Merek. Buku ini diharapakan dapat menambah kontribusi dalam khasanah keilmuan Manajemen dan cocok untuk praktisi maupun akademisi yang fokus dalam penelitian dan pengembangan industri Jasa.
Total Quality Management in Education
This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this book provides an opportunity for readers in education to acquaint themselves with TQM.;Revised and updated, this edition introduces the key concepts of TQM in the education context. It discusses organizational, leadership and teamwork issues and the tools and techniques of TQM. This text should help educators develop a framework for quality management in their school, college, department or university.
Leading Teams
Author: J. Richard Hackman
language: en
Publisher: Harvard Business Press
Release Date: 2002
Teams have more talent and experience, more diverse resources, and greater operating flexibility than individual performers. So why do so many teams either struggle unpleasantly toward an unsatisfactory conclusion-or, worse, crash and burn shortly after launch? J. Richard Hackman, one of the world's leading experts on group and organizational behavior, argues that the answer to this puzzle is rooted in flawed thinking about team leadership. It is not a leader's management style that determines how well a team performs, but how well a leader designs and supports a team so that members can manage themselves. According to Hackman, cookie-cutter formulas and prescribed leadership styles often backfire because they place far too much emphasis on the leader as the primary cause of team behavior. In Leading Teams, he identifies the key conditions that any leader can put in place to increase the likelihood of team success-regardless of his or her personality or preferred style of operating. Through extensive research and compelling examples ranging from orchestras to economic analysts to airline cockpit crews, Hackman identifies five conditions that set the stage for great performances: a real team, a compelling direction, an enabling team structure, a supportive organizational context, and the availability of competent coaching. Leading Teams outlines what leaders can do to structure, support, and guide teams in a way that · enhances the social processes essential to collective work; · builds shared commitment, skills, and task-appropriate coordination strategies; · helps members troubleshoot problems and spot emerging opportunities; and · captures experiences and translates them into shared knowledge. Out of these conditions, Hackman argues, the very best teams emerge-teams that exceed client expectations, grow in capability over time, and contribute to the learning and personal fulfillment of individual members. Authoritative, practical, and astutely realistic, Leading Teams offers a new and provocative way of thinking about and leading work teams in any organizational setting. AUTHORBIO: J. Richard Hackman is the Cahners-Rabb Professor of Social and Organizational Psychology at Harvard University. He resides in Bethany, Connecticut, and Cambridge, Massachusetts.