Measuring The Performance Of Human Service Programs
Download Measuring The Performance Of Human Service Programs PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Measuring The Performance Of Human Service Programs book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages.
Measuring the Performance of Human Service Programs
Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.
Measuring the Performance of Human Service Programs
The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts.
Designing and Managing Programs
Author: Peter M. Kettner
language: en
Publisher: SAGE Publications
Release Date: 2022-09-30
This classic text for social work and human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. Hands-on and practical, Designing and Managing Programs incorporates the principles of effectiveness-based planning as it addresses the steps of designing, implementing, and evaluating a human services program at the local agency level. Written by leaders in the field, it guides students through the process from beginning to end. Meaningful examples—from problem analysis and needs assessment to evaluating effectiveness and calculating costs—enhance reader understanding of how concepts are implemented in the real world. The Sixth Edition contains new examples and references, and updates based on changes to federal regulations. An instructor website includes essay questions, PowerPoint slides, and suggested assignments designed by the authors.