Managing It Outsourcing Performance
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Global Services Outsourcing
Author: Ronan McIvor
language: en
Publisher: Cambridge University Press
Release Date: 2010-07-22
This book explores the implications of planning, implementing and managing services outsourcing arrangements.
Managing IT Outsourcing Performance
"This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.
The Outsourcing Process
Author: Ronan McIvor
language: en
Publisher: Cambridge University Press
Release Date: 2005-06-23
Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined. The book is ideal for use by postgraduate students studying the area of outsourcing. It would also benefit industry managers who are considering outsourcing or who already have outsourcing programmes in place.