Managing Conflict Resolution
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The Complete Guide to Conflict Resolution in the Workplace
Author: Marick F. Masters
language: en
Publisher: AMACOM/American Management Association
Release Date: 2002-05
" People thrive on conflict in most areas of their lives - football games, political debates, legal disputes - yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more."
Managing Conflict Resolution
Offers an overview of conflict management, discussing how conflicts arise in homes, schools, and the community and describing the different methods people have developed to deal with conflict and find possible resolutions.
Managing Conflict
First Published in 2008. Routledge is an imprint of Taylor & Francis, an informa company.