Managing Conflict In A Negotiated World
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Managing Conflict in a Negotiated World
Peter Kellett and Diana Dalton set out in this text to address the question: How do people manage conflict effectively? This is a simple question with an elusive and complex answer. To determine how to manage conflict one must first understand the meaning of conflict for those engaged in it. The authors do this by presenting a step-by-step guide to describing, interpreting, understanding and managing conflict. Using real life narratives, they explain how and why conflict occurs and strategies that one can deploy to manage the conflict. These interpretive and dialogic skills are illustrated clearly through the pairing of personal narratives with relevant discussion questions and challenging exercises. The first part of the book aims to equip readers with the ability to collect, analyze, and learn from conflicts from the perspective of developing more dialogic relationships. The second part enables the reader to apply this interpretive process to several communication contexts. With their thorough coverage of conflict management issues and their engaging writing style, Peter Kellett and Diana Dalton compel readers to examine their own conflicts for opportunities to learn, grow, communicate and change.
Managing Conflict and Negotiation
Conflict is something inevitable. It is an integral part of our lives. Normally we work in groups and while working, we relate with our superiors, peers and juniors. While relating, more often than not, conflicting situations arise which take toll on our precious time and energy. Therefore, understanding and management of conflict become very important. This book deals with different conceptual aspects of conflict and its effective management. The most popular and effective style of resolving conflict is through dialogue, which is popularly known as negotiation. Through negotiation people deal with differences, which they do, consciously or unconsciously, throughout their lives. The part of the book dealing with negotiation takes care of the details about different aspects of negotiation – strategies, preparation, processes and multicultural and ethical dimensions related to it. The book contains live cases, which will provide useful insight on the theoretical and conceptual aspects to the students. The book will go a long way in meeting with the requirements of the management students by providing consolidated material on the subject.
Conflict, Negotiation and Perspective Taking
Author: Sandra Pineda de Forsberg
language: en
Publisher: Cambridge Scholars Publishing
Release Date: 2021-09-02
In a world where conflicts are commonplace and almost unavoidable, negotiation is recommended as the preferred approach for productively handling the outcomes of disputes. In addition, negotiation is recognized as an enabler of a constructive, grounded attitude toward conflict. This book advocates that perspective-taking is a superior competency to effectively understand the points of view of others, as well as a means to create a beneficial outcome to a conflict, attain sustainable business and solutions, and develop healthier relationships. The three central themes presented in this book: conflict, negotiation, and interpersonal perspective-taking, provide different important insights into the handling of disputes and the practice of negotiation. In-depth understanding of these themes enables the negotiator to forge a “three-dimensional” instrument for effective conflict management. The concept of conflict is first introduced, followed by an examination of the negotiation process, including negotiation strategies, negotiation phases, negotiation competencies, and styles. Considerable attention is then paid to interpersonal perspective-taking and its critical role in successful interpersonal negotiation strategies, before a theoretical discussion on negotiation research models concludes the book. The intent throughout this book is to empower the reader to make the best of every conflict situation and contribute to harmonious and respectful working environments. Every individual, employee, and leader is encouraged to become a proficient negotiator who seeks mutually productive and successful results. The mutual wins require careful consideration of the other’s perspective and interests. Although this work primarily addresses professional contexts, the principles and their applications are also highly useful for everyday situations.