Managing Complexity And Creating Innovation Through Design
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Managing Complexity and Creating Innovation through Design
Coping with complexities is an everyday reality for private, public and third sectors that face intricate, overlapping, obscuring and ever-changing challenges. Developments in technology and systems of value creation are driving a new need to understand, facilitate and manage complexity. The book proposes design and design research as a solution to respond to the complexities associated with the intensifying and rapid changes in societies, technological fields and environments. A four-step design process for managing complexities is introduced in the four parts of this book, spanning from design research in the field to practice-based contexts. This publication collates high-level research and the latest scholarship on this topic, while many of the case studies described herein draw on rich experiences and applications in practice. The ways designers work to overcome complexities through design, and the methods and frameworks presented in the chapters, provide critical insights and form an important scholarly contribution in this subject area.
Intersections
This book presents a critical vision of the role of architecture and design in constantly changing cities, territories and societies from a Latin American perspective. Topics include, pandemic and post-pandemic; public culture and aesthetics; right to housing, city and services, gender approach and ethics of care; heritage and cultures, critical methodology; sustainable landscapes; perceptions and emotions; processes and technologies; territories and intermediate cities. The IV Intersections Congress was organized by high-level universities in Latin American: faculties of architecture, design and urban studies that came together during an historical moment of great changes. The congress was an invitation to weave conversations that address the tensions emerging in local, regional and global debates, with the goal of understanding how architecture, design, city and territory are a relevant intersection for these tensions. This translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Empathy and Business Transformation
Due to its potential transformative nature, empathy has increasingly received attention in business, psychology, neuroscience, education, medicine, social sciences and design, to mention only a few. During the last two decades, discussions about the role of empathy in design and creative research and practice have developed, with empathy perceived as a key instrument in human-centred design and design thinking. This book revisits the powerful concept of empathy in the new post-pandemic era in which ubiquitous digitalisation presents challenges to retaining human-centredness when developing products and services. The book presents a practical four-step approach to the challenges presented concerning how organisations can turn from merely feeling empathy with or for people, to actions of empathy and compassion that can be implemented with and by communities. A wide range of organisations and organisational settings can benefit from the presented case studies and research methods. Through them, the book explores how to discover, share and act with empathy and compassion in the new digitally driven post-pandemic era to innovate across a wide range of organisations, including for-profit and not-for-profit businesses and those in the public and third sectors. This edited volume will appeal to global researchers in the fields of product and service design and digital, social innovation, as well those interested in organisational development. The practical, interdisciplinary nature of the book and innovative four-step approach will also appeal to upper-level students.