Local Hero Leicester
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The Customer Copernicus
Some companies are great for customers – not only do they care but they change whole markets to work better for the customers they serve. Think of Amazon, easyJet and Sky. They make things easier and improve what really matters – obvious, surely? They have also enjoyed huge business success, growing and making plenty of money. The Customer Copernicus answers the question that follows – if it’s obvious and attractive why is it so rare? And then it answers a second question, because Tesco, O2 and Wells Fargo were like this once. Why, having mastered it, would you ever stop? Because all three did, and two ended up in court. The Customer Copernicus explains how to become and how to stay customer-led. Essential reading for leaders and teams who want their organisations to stay competitive by developing a more purposeful and innovative culture.
Religion Around Shakespeare
Author: Peter Iver Kaufman
language: en
Publisher: Penn State Press
Release Date: 2013-10-09
For years scholars and others have been trying to out Shakespeare as an ardent Calvinist, a crypto-Catholic, a Puritan-baiter, a secularist, or a devotee of some hybrid faith. In Religion Around Shakespeare, Peter Kaufman sets aside such speculation in favor of considering the historical and religious context surrounding his work. Employing extensive archival research, he aims to assist literary historians who probe the religious discourses, characters, and events that seem to have found places in Shakespeare’s plays and to aid general readers or playgoers developing an interest in the plays’ and playwright’s religious contexts: Catholic, conformist, and reformist. Kaufman argues that sermons preached around Shakespeare and conflicts that left their marks on literature, law, municipal chronicles, and vestry minutes enlivened the world in which (and with which) he worked and can enrich our understanding of the playwright and his plays.
How Small Social Systems Work
Most of us are intuitively familiar with small social systems, such as families and soccer teams. Surprisingly, though, most of us are unaware of how complex these systems are or of the fact that they have a unique character distinguishing them from both populations and individuals. The current manuscript, which emerged from high-level scientific publications on the subject, aims to bridge this gap in our understanding of small social systems. The book aims to explain, illustrate, and model the unique and fascinating nature of small (social) systems by relying on deep scientific foundations and by using examples from sport, movies, music, and the martial arts. To support its friendly exposition of challenging scientific ideas, the book also discusses entertaining questions such as (1) why inviting your mother-in-law to dinner might be a challenging event, for reasons you have never considered; (2) why soccer teams should be messy in order to win; (3) why Nazis are deeply wrong in their understanding of the importance of entropy; and (4) why “panda fighters” failed in the UFC (Ultimate Fighting Championship). "How Small Systems Work is a welcome book, which sheds light on a branch of mathematics overlooked by scholars: how networks store information. Focusing on small systems, the book asks fundamental questions, providing the tools (and the examples) for answering them –with fun. Neuman analyses, with plenty of humor, the dynamics of a family of cats, the pleasure of listening to jazz, and the science behind football championships, while uncovering hidden gems in the history of cinema” Dr. Mario Alemi, author of “The Amazing Journey of Reason: from DNA to Artificial Intelligence”