Library User Metaphors And Services
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Library User Metaphors and Services
Author: Carl Gustav Johannsen
language: en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date: 2015-09-25
How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.
Library User Metaphors and Services
Author: Carl Gustav Johannsen
language: en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date: 2015-09-25
How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.
Digital Library Use
Viewing digital libraries as sociotechnical systems, networks of people and technology interacting with society.